Privacy Policy

Who we are

Our website address is: https://www.slosymphony.org.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Any information submitted on contact, donation or payment forms is retained indefinitely on a separate server. Credit card information submitted through forms on this website is encrypted and is not stored, except in specific cases such as recurring donations.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

We do not sell or share any of your data with third parties for marketing purposes. Some data may be shared with vendors as necessary, such as with payment processors.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have made a donation or a purchase through this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. For more information please contact info@slosymphony.com.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Any contact information provided through the purchase of event tickets, donations, or filling out a contact form on this site is retained. This may include your name, addresses, phone numbers, and email addresses, as well as other relevant information such as household members. Submission of your contact information through this website indicates your consent to be added to our internal marketing lists for email and or direct mail. You may opt out of these at any time by contacting info@slosymphony.com or calling 805-548-1586.

Additional information

How we protect your data

Patron, donor, and customer data is stored in a secure database separate from this website. Access is restricted to relevant staff members and is never sold to third parties for marketing or any other purpose. Payment information, such as credit card numbers, is encrypted and is not visible or accessible to anyone.

What data breach procedures we have in place

In the event of a data breach, all potentially affected patrons will be notified via email.

What third parties we receive data from

Limited data from ticket purchases or donations through third-parties, such as the Performing Arts Center, is received. Contact these parties directly for more information about the data they retain.

What automated decision making and/or profiling we do with user data

User data may be used to market specific products or events, or to make donation requests. Aggregate data may be used to build demographic profiles of patrons, donors, and customers for marketing purposes.

Industry regulatory disclosure requirements

The San Luis Obispo Symphony is a public benefit non-profit 501(c)3 [Fed. tax ID #95-2493144] whose purpose is to provide classical music experiences and education to California’s Central Coast communities. For more information on how we use your data, please contact info@slosymphony.com.